Frequently Asked Questions Seyma Ates
Welcome to the FAQ Seyma Ates page. Can’t find what you’re looking for?
Feel free to reach out via my contact page, email me at seymaatesstudio@gmail.com, or send me a message on Instagram. I’m happy to help!
Shipping & Delivery
When will my order be shipped?
Orders for the US and Canada are shipped through our Etsy store. Please check our Etsy shop for current shipping times. For orders within Turkiye, visit our Shopier store.
How can I track my order?
Tracking information is provided through Etsy for US and Canada orders, and through Shopier for Turkey orders.
Which shipping carriers do you use?
We ship internationally via UPS Express. For more details, please visit our Etsy shop.
What should I do if my item arrived damaged?
Please contact us immediately at seymaatesstudio@gmail.com with photos of the damaged item. We will do our best to resolve the issue as quickly as possible.
Packaging & Gift Options
How are the items packaged?
All handmade ceramic items are carefully packaged to ensure safe delivery. We take extra care with every fragile piece.
Do you offer gift wrapping?
Yes! Gift wrapping is available for US and Canada orders through our Etsy store. For gift wrapping on Turkey orders, please contact us via Shopier or email us at seymaatesstudio@gmail.com
How It's Made
How are the products crafted?
All products are handmade in our Istanbul studio. Each piece is wheel-thrown or hand-built, then fired at high temperatures between 1200°C and 1280°C for long-lasting durability. Due to their handmade nature, each piece varies slightly in size and appearance — making every item truly unique.
Can I request a custom design?
We don’t currently offer custom designs. Follow us on Instagram to stay updated on new collections.
What materials are used?
All products are made from stoneware clay — a durable, strong and easy-to-clean material. Stoneware is heavier than porcelain but more durable. Food safety is always a priority when sourcing our raw materials.
Ordering
How can I place an order?
You can shop our full collection on our Etsy Store for US and Canada, or on Shopier for Turkey orders.
How can I pre-order?
We don’t currently offer pre-orders. Please follow us on Instagram or check our Etsy store for new arrivals.
Do you have wholesale sales?
For wholesale inquiries, please contact us at seymaatesstudio@gmail.com
Product Care
Are the items dishwasher safe?
Yes, all stoneware items are dishwasher safe. The gold luster decoration used on our products is also dishwasher safe. However, hand washing is recommended for longer lasting use and to preserve the gold finish over time.
Are the items oven safe?
Yes, stoneware is oven safe due to its high firing temperature of 1200°C–1280°C. However, avoid sudden temperature changes — do not transfer items directly from the freezer or refrigerator to a hot oven, as this may cause cracking.
Are the items microwave safe?
Plain stoneware items are microwave safe. However, products with gold luster decoration should never be used in the microwave. Metal-based decorations like gold luster can cause sparking and arcing in the microwave, which may damage both the product and the appliance. Always check the product description before microwaving.
Are the items food safe?
Yes, all products are made with food safety as a priority. We use food-safe stoneware clay and glazes in all our pieces.