Frequently Asked Question
For more information, please contact via email at seymaatesstudio@gmail.com or other communication channels.
You can also contact via WhatsApp or Instagram.
Shipping Details
When will my order be shipped?
There is currently no shopping on the site.
How can I get order shipping tracking information?
There is currently no shopping on the site.
Which shipping company do you work with?
There is currently no shopping on the site.
What should I do if my item arrived damaged?
There is currently no shopping on the site.
Packaging Details
How are the items packaged and what is the box content?
There is currently no shopping on the site.
Do you gift wrap?
There is currently no shopping on the site.
Where should I write the gift note?
There is currently no shopping on the site.
Crafting Details
How are the products manufactured?
The products are produced in a personal workshop. Currently, only e-commerce sales are available. There is no public sale. All products are handmade ceramics.
The ceramics are shaped on a potter’s wheel. They are fired at high temperatures between 1200°C and 1280°C. High-temperature ceramics ensure long-lasting durability.
The products are entirely handmade. Please note that each piece will vary slightly in size and appearance due to their handmade nature, ensuring you receive a unique piece.
Can I have a custom designed mug, bowl or plate made?
Unfortunately, this is not done.
What are the materials used in the products?
The clay used in the product is stoneware. Stoneware is a durable and strong clay type. It is easy to clean.
It is more durable but heavier than porcelain and ceramic. When sourcing raw materials for the product, food-safety is taken into consideration.
Purchasing Details
How can I pre-order?
Unfortunately, this is not done.
Do you have wholesale sales?
Please contact us for wholesale sales.
Item Details
Can the items be washed in the dishwasher?
Yes. They are washable. The gold decoration used on the products is dishwasher safe. However, for longer lasting use, hand washing is recommended.
Are the items suitable for oven use?
Yes, it is suitable for all products except those with gold decorations. Stoneware is an oven-safe material. Gold-decorated products are not suitable for microwave ovens.